Riders and Sarathis can request account deletion through the CityRyde app or by contacting support from their registered email address.
Use the in-app option for the quickest self-service route. If you cannot sign in or access the app, send a verified request to CityRyde support.
Account deletion affects access to your profile and CityRyde services. Complete anything you may still need before confirming.
Protect your account: CityRyde support will never ask for your password, one-time password, UPI PIN or complete card details to process deletion.
CityRyde records the request and may verify that it came from the authorised Rider or Sarathi.
Open requests, unpaid amounts, refunds, safety matters or suspected unauthorised activity may be reviewed before closure.
CityRyde closes account access and deletes or anonymises eligible personal data, then sends confirmation through the available registered channel.
A verified email request is generally processed within seven business days. A complex payment, safety, fraud, insurance, legal or regulatory matter may require more time; CityRyde will communicate where further action is needed.
When there is no continuing lawful need, CityRyde deletes, securely destroys or irreversibly anonymises account profile information and other personal data associated with the service.
Limited Ride, Parcel, payment, tax, safety, fraud, insurance, complaint, dispute or regulatory records may be retained for the period required or permitted by Indian law. Restricted backup copies may remain until the applicable backup cycle completes.
Retained records are not kept for routine account use and remain subject to access, security and purpose controls. Deleting the CityRyde app from a phone does not delete the underlying account; use one of the deletion routes above.
Yes. Email support@city-ryde.com from the address linked to your account. Include your name, registered mobile number and account type. CityRyde may use another proportionate verification step if you no longer control the registered email.
No. Uninstalling removes the application from the device but does not submit an account-deletion request. Delete through the app settings or contact support by email.
No new request can be made after account closure. Finish or cancel active services before deletion. CityRyde may delay completion where an active request, payment, refund, safety report or dispute must first be resolved.
Eligible data is deleted or anonymised after verification and account review. CityRyde may retain limited information needed for tax, payment, safety, fraud prevention, insurance, legal claims, regulatory compliance or restricted backup cycles.
A completed deletion cannot ordinarily be reversed. A person who later wishes to use CityRyde may need to register again and satisfy the eligibility, identity and onboarding requirements then in force.
Email support@city-ryde.com with your registered contact details and a concise description. CityRyde aims to acknowledge support messages within two business days and will address the request under the applicable process and law.