These Terms and Conditions ("Agreement") constitute a legally binding agreement between you, an independent service provider ("Driver Partner"), and City-ryde ("the Aggregator"). By registering on the City-ryde Platform, you acknowledge that you are a "Gig Worker" as defined under the Code on Social Security, 2020, and an intermediary user under the IT Act, 2000.
1. Scope of Services & Specialized Categories
City-ryde operates as a digital marketplace. Unlike traditional models, City-ryde offers specialized "Identity-Matching" services to enhance safety and inclusivity.
Female-to-Female:
Female Sarathi Partners may opt into this category to provide services exclusively to female customers.
Male-to-Male:
A specialized matching protocol for male-only commutes.
Elderly-to-Elderly:
Sarathi Partners aged 55+ may opt to serve senior citizens, requiring a higher threshold of patience and assistance.
Physically Challenged Partners:
Sarathis with disabilities (Divyangjan) operating modified "Invalid Carriages" as per Section 2(18) of the MV Act.
2. Eligibility & Onboarding (MVAG 2025 Compliance)
Per the Motor Vehicle Aggregator Guidelines, 2025, you must satisfy and maintain the following:
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Induction Training: Mandatory completion of a 40-hour induction program covering app usage, road safety, and "Gender and Divyangjan Sensitization."
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Health & Psychology: You must undergo an annual medical examination and a one-time psychological assessment by a certified practitioner.
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Police Verification: Clear criminal record with no convictions in the last 3 years.
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Vehicle Age: The vehicle must not be older than 8 years from its initial registration date.
3. Fare Structure & Payment Terms
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Base Fare: Fares are calculated based on State-notified rates. City-ryde may apply pricing based on the average cost of living of that state, where City-ryde operates.
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Commission: City-ryde does not retain any commission. Sarathis keep 100% of their trip earnings.
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Settlement: Payouts are instant and are not retained, unless in few situations.
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Tipping: We recommend our sarathis not to push customers over tips. We have a strict no push tip policy. If the customer is willingly giving you a tip, you may accept it, but no demanding.
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GST: 5% GST is applicable on trip fare.
4. Digital Conduct & IT Act Compliance
As an "Intermediary" platform user under the IT Act, 2000:
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Data Privacy: You shall not store, share, or misuse the personal data (phone numbers/locations) of customers. Any breach will lead to immediate termination and prosecution under the Digital Personal Data Protection Act (DPDP).
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App Integrity: Using "GPS Spoofer" apps or unauthorized software to manipulate location data is a cybercrime and strictly prohibited.
5. Specialized Operating Procedures
Female Sarathi Partners (Pink Ryde)
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Safety Protocol: Mandatory use of the in-app SOS button linked to the City-ryde 24×7 Control Room and local police.
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Right of Refusal: Female sarathis have the right to cancel a ride if the customer is not the registered female user, without a cancellation penalty.
Elderly Sarathi Partners (Silver Ryde)
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Assistance: Expected to provide "Door-to-Door" assistance rather than "Curb-to-Curb."
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Rest Periods: City-ryde recommends a 15-minute break for every 2-3 hours of active driving to ensure health and safety.
Physically Challenged Sarathis (Privilege Ryde)
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Vehicle Compliance: Must possess a valid permit for a modified vehicle.
6. Cancellation Policy
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Unjustified Cancellation: If you cancel a ride without a valid reason (as defined in the App), a penalty of 20% of the fare (or Minimum capped at ₹100) will be deducted.
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Valid Reasons: Vehicle breakdown, safety threat, or customer not matching the specialized category (e.g., a male customer booking a Pink Ryde).
7. Route Deviation & Monitoring
Per MVAG 2025, the App tracks the journey in real-time.
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VLTD: Your vehicle must be equipped with a functional Vehicle Location Tracking Device (VLTD) compliant with AIS 140 standards.
8. Grievance Redressal
If you have disputes regarding payments, ratings, or unfair suspension:
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Resolution Timeline: All sarathi inquiries must be acknowledged within 24 hours and resolved within 3 working days.
9. Termination & Off-boarding
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Performance: Sarathis in the bottom 5th percentile of ratings must undergo a mandatory Refresher Training. Failure to improve may lead to off-boarding.
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Principles of Natural Justice: Except in cases of immediate threat, you will be given 7 days' notice and a chance to explain before permanent deactivation.