Support centre

Help for every CityRyde journey.

Tell us what happened and we’ll route your request to the right support team. Riders and Sarathis can report trip, payment, account, safety, vehicle and service concerns here.

Create a support ticket

Provide only the information needed to help with your case. Your ticket reference is shown after submission.

Immediate danger or emergency? Call 112 first. For urgent safety concerns that are not an active emergency, select “Safety” below and include the trip reference.
1. Who needs help?
2. Tell us about the issue

This ticket will be connected to your verified CityRyde account.

For safety reports, share factual details and the trip reference. If there is an emergency, call 112 before submitting this form.

Up to 3 files, 20 MB each: JPG, PNG, WEBP, MP4, WEBM or MOV. Files are sent only with this ticket for review.